Here at B&E meats & Seafood, we stand behind our products... If you are not absolutely thrilled with your purchase from B&E Meats and Seafood, for any reason at all, we'll cheerfully replace your purchase or refund your money, whichever you prefer. When you order from B&E, your satisfaction is always guaranteed... so you can order with complete confidence. If at any time you have problems with an order, simply contact Customer Service. (425) 653-0700.